Indonesia (EN)
,
ID IDR
Delivery location
You are currently shipping to Indonesia (EN) and your order will be billed in ID IDR.
Indonesia (EN)
(selected)
ID IDR
Armenia
Australia
AU $
Austria
EU €
Azerbaijan
Bahrain
US $
Belgium
EU €
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
China
/ 中国
¥
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
Hong Kong
HK $
中國香港
HK $
Hungary
EU €
India
IN ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
US $
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
Macau
HK $
中國澳門
HK $
Malaysia
MY RM
Malta
EU €
Mexico
US $
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
US $
Others
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
US $
Romania
EU €
Saudi Arabia
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
US $
South Korea
KR ₩
대한민국
KR ₩
Spain
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣地區•中國
TW $
Thailand
TH ฿
ไทย
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America
US $
Vietnam
US $
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PAYMENT
What forms of payment can I use?
We accept payment via Credit Card, Virtual Account (BCA) and QRIS (Gopay).
What currencies do you accept?
We accept Indonesian rupiah only.
Will CHARLESKEITH.CO.ID store my payment information?
CHARLESKEITH.CO.ID does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.
Why is there a second step needed to authorise my payment?
All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged once although there are two separate records of authorisation and settlement. Please check with your bank for further clarification.
My payment has been declined, what should I do?
If payment is made via Virtual Account, please check your "Order Confirmation" email and make the payment again.
If payment is made via Credit Card or QRIS, kindly try again and input the correct information, such as log-in details, card number, CVV number, expiry date, etc.
If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at customers@charleskeith.co.id.
Why are there extra charges reflected on my credit card bill?
Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.
Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.