Indonesia (EN),
ID IDR
Delivery location
You are currently shipping to Indonesia (EN) and your order will be billed in ID IDR.
Indonesia (EN)
(selected)
ID IDR
Argentina
ARS $
Armenia
Aruba
AWG ƒ
Australia
AU $
Austria
EU €
Azerbaijan
Bahamas
BSD $
Bahrain
BHD
Bangladesh
BDT ৳
Belgium
EU €
Brazil
R$
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
Chile
CLP $
China
/ 中国
¥
Colombia
COP $
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
INR ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
IL ₪
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mauritius
Mexico
MX Mex$
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
ZA R
South Korea
KR ₩
대한민국
KR ₩
Spain (EN)
EU €
Spain (ES)
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
ไทย
TH ฿
Thailand
TH ฿
Turkey
TRY ₺
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America (EN)
US $
United States Of America (ES)
US $
Uruguay
UYU $
Vietnam
VND
Việt Nam
VND
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TOP 5 FREQUENTLY ASKED QUESTIONS
How will the recent website upgrade impact me as a customer?
Since 28 July 2021, 8am (GMT +7), www.charleskeith.co.id has migrated to a new platform. To ensure you enjoy a smoother shopping experience, please take the following actions immediately:
- Reset your online account password: Sign in to your account and you will be prompted to reset your password. If you need help resetting your password, please contact our Customer Service team at https://www.charleskeith.co.id/id-en/contactus
- Update particulars: You may wish to update your account details after successful login for the following:
- First Name and Last Name [in Bahasa or English characters only, no numbers or special characters eg 1234567890 ( ) , * / - @ !]
- Birth date
- Mobile phone number (Indonesia number only)
- Billing and Shipping Address (take note of the postal code)
If you have placed your orders before 28 July 2021, 8am (GMT +7), your purchase history will no longer be visible under your ‘My Account’ page, but rest assure your orders will be processed. If you need any assistance with updating your particulars, please contact our Customer Service team at https://charleskeith.co.id/id-en/contactus
Thank you for your support and we hope you enjoy our new services.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.
Please contact us at customers@charleskeith.co.id or on live chat for further assistance.
STATUS | DESCRIPTION |
Pending Payment |
Your order is received and pending payment to be made by you. |
In Progress |
Your order is currently being processed. |
Shipped |
Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled |
Your order has been cancelled. |
Complete |
Your order has been successfully received. |
Can I amend or cancel my order?
You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode, billing or delivery address.
Once your order has been placed successfully, you will not be able to cancel it.
Please contact us at customers@charleskeith.co.id for further assistance
How do I make an online return?
Our return policy is within 30 days of receiving your order.
You have three return options:
1. Using an Online Return Form (for members only)
2. Returning it in-store.
3. Whatsapp to customer service team
For further details, please refer to our Return & Exchange Policy.
The item I want is out of stock, what can I do?
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.co.id for further assistance
How do I make an exchange?
Exchange items can be made to a different sizes, styles and colors depending on the stock availability. Alternatively, customer can check the stock availability via email customers@charleskeith.co.id or WhatsApp +62 21 72780180. With subject title: Exchange Request - Your Order Number, to proceed your return or exchange.
Exchanged item must be informed first to CHARLES & KEITH Indonesia through email or WhatsApp, within 30 (thirty) days when the item are received by consumers.
Item that will be exchanged or delivered must be in new condition with the original packaging / box and payment receipt from CHARLES & KEITH Indonesia, as well as a non-discounted item.
Customer Care CHARLES & KEITH Indonesia will inform the consumers through WhatsApp or email if the returned item has been received. Exchanged item will be processed after the returned item is received.
Exchanged item can also be done at the nearest CHARLES & KEITH Indonesia store by submitting the receipt for the purchased item.
The returned cost for the exchanged item is borne by the consumer, while the delivery cost for the returned item is borne by CHARLES & KEITH Indonesia.