Do I need to have an account to shop at CHARLESKEITH.CO.ID?
Having an account with CHARLESKEITH.CO.ID will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
By creating an account, you will be able to:
  1. Checkout faster by saving your address in your Address Book
  2. View your order status and history under My Purchases & Returns
  3. Save your favourite items in your Wishlist
  4. Receive the latest news on Promotions & New Arrivals
Head on over to the Sign In page and fill in your particulars under Create An Account.
We're so sorry to see you go.
To delete your account, please follow the following steps:
  1. Log into your CHARLES & KEITH account
  2. Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
  3. Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
Enter your email address and password into the Sign In field.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.


How can I become a CHARLES & KEITH VIP member?
To join us as a VIP member, all you need to do is make a purchase in any Indonesia CHARLES & KEITH retail stores
You are entitled to be a Silver Member with any regular-priced purchase in-stores. Accumulate a total of Rp 2,000,000 in 1 year or in a single receipt to be entitlted to be a Gold Member.
Your VIP membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
Earn 1 membership point for every Rp 100,000 spend on regular-priced item on both Indonesia CHARLES & KEITH retail stores and online at CHARLESKEITH.CO.ID
Enjoy a hassle-free checkout experience
Get the latest fashion news, updates on new arrivals, special offers and online exclusive promotions
Receive double membership points for up to 5 products during your birthday month.
Points redemption is valid for Gold members only
Points redemption is only valid in Indonesia CHARLES & KEITH retail stores (offline stores)
Redemption of points can only be redeemed in multiples of 10 or 20
10 points can be redeemed for Rp 50,000 voucher
20 points can be redeemed for Rp 150,000 voucher
Redeemed points can be used in conjuction with discounted items
Select 'VIP Collection Points Rewards' on check out page and enter your retail VIP membership registered phone number
Membership points will be credited to your account in 1-2 working days.
Membership points can only be redeem in Indonesia CHARLES & KEITH retail stores
No, your privileges can only be used with the next purchase after your VIP membership status has been activated in Indonesia CHARLES & KEITH retail stores
You will receive a confirmation Whatsapp message from us once the membership is processed in-stores.
The message will include a PIN number which will provide you access to Your VIP Membership where you can see all the rewards and benefits you are entitled to.
VIP membership privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Indonesia and online at CHARLESKEITH.CO.ID (Indonesia Site).
No, your VIP privilege membership will not expire. But the points accumulated is only valid for 1 year from the last transaction date