Sign in
Sign in
Create an Account
Successfully added to guest wishlist in this browser.
Sign in/create an account to save your wishlist across all your devices.
Sign in/create an account to save your wishlist across all your devices.
Forgot your password?
Sign in
Create an Account
MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop
at CHARLESKEITH.CO.ID?
Having an account with CHARLESKEITH.CO.ID will speed up
the checkout process and allow you to keep track of your orders. You can
sign up for an account
before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your
information will not be stored and you will not be able to check or make
amendments to your order if you have opted for guest checkout. If you
change your mind, you can still create an account after placing your
order using your current details.
What are the benefits of creating an
account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions & New Arrivals
How do I create an account?
Head on over to the Sign In page and fill in your
particulars under Create An Account.
How do I delete an account?
We're so sorry to see you go.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
How do I sign in to my account?
Enter your email address and password into the Sign
In field.
How do I reset/change my
password?
Head to the Sign In page and enter your email
address under Forgot Password. You will receive an email with a link to
reset your password.
To change your password, sign into your account and head to Change Password. You can
also do this through your Account Details page.
How can I edit/update my account
details?
Sign in to your account, head to My Account and then to My Profile. You can then
edit/update your particulars.
How can I edit/update my billing and
shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then
edit/update your billing and shipping addresses and save them for future
orders.
VIP MEMBERSHIP
How can I become a CHARLES & KEITH VIP
member?
To join us as a VIP member, all you need to do is make a purchase in
any Indonesia CHARLES & KEITH retail stores
You are entitled to be a Silver Member with any regular-priced purchase
in-stores. Accumulate a total of Rp 2,000,000 in 1 year or in a single
receipt to be entitlted to be a Gold Member.
Your VIP membership is non-transferable and valid only for registered
customers. Without prejudice to any action, misuse and/or abuse of
privileges will result in the termination of membership by CHARLES &
KEITH. CHARLES & KEITH reserves the right to amend the Terms &
Conditions of its programme without prior notice. The decision of
CHARLES & KEITH shall be final and binding in the event of a dispute
arising out of or in connection with transactions made with membership
privileges.
What membership privileges am I
entitled to?
| SILVER | GOLD |
|---|---|
| ON-GOING PRIVILEGES | |
| Earn 1 membership point for every Rp 100,000 spend on regular-priced item on both Indonesia CHARLES & KEITH retail stores and online at CHARLESKEITH.CO.ID | |
| Enjoy a hassle-free checkout experience | |
| Get the latest fashion news, updates on new arrivals, special offers and online exclusive promotions | |
| BIRTHDAY PRIVILEGES | |
| Receive double membership points for up to 5 products during your birthday month. | |
| MEMBERSHIP POINTS REDEMPTION | |
| Points redemption is valid for Gold members only | |
| Points redemption is only valid in Indonesia CHARLES & KEITH retail stores (offline stores) | |
| Redemption of points can only be redeemed in multiples of 10 or 20 | |
| 10 points can be redeemed for Rp 50,000 voucher | |
| 20 points can be redeemed for Rp 150,000 voucher | |
| Redeemed points can be used in conjuction with discounted items | |
How do I earn points on
CHARLESKEITH.CO.ID?
Select 'VIP Collection Points Rewards' on check out page and
enter your retail VIP membership registered phone number
Membership points will be credited to your account in 1-2 working days.
Can I redeem the points on CHARLESKEITH.CO.ID?
Membership points can only be redeem in Indonesia CHARLES & KEITH retail stores
Can I get to enjoy the VIP membership privileges immediately on the purchase which qualifies me to be a member?
No, your privileges can only be used with the next purchase after your VIP membership status has been activated in Indonesia CHARLES & KEITH retail stores
How do I activate my member privileges?
You will receive a confirmation Whatsapp message from us once the membership is processed in-stores.
The message will include a PIN number which will provide you access to Your VIP Membership where you can see all the rewards and benefits you are entitled to.
Can I enjoy my VIP membership privileges in overseas stores or online sites?
VIP membership privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Indonesia and online at CHARLESKEITH.CO.ID (Indonesia Site).
Will my privilege membership expire?
No, your VIP privilege membership will not expire. But the points accumulated is only valid for 1 year from the last transaction date