- Shop
- New in
-
Successfully added to guest wishlist in this browser.
Sign in/create an account to save your wishlist across all your devices.
Sign in/create an account to save your wishlist across all your devices.
Sign in
Or continue with
Create an Account
To enjoy faster checkout, save items to your wishlist, and view your order history all at a glance!
Successfully added to shopping bag.
Forgot your password?
TOP 5 FREQUENTLY ASKED QUESTIONS
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.
Please contact us at customers@charleskeith.co.id or on live chat for further assistance.
| STATUS | DESCRIPTION |
Pending Payment |
Your order is received and pending payment to be made by you. |
In Progress |
Your order is currently being processed. |
Shipped |
Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled |
Your order has been cancelled. |
Complete |
Your order has been successfully received. |
Can I amend or cancel my order?
You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode, billing or delivery address.
Once your order has been placed successfully, you will not be able to cancel it.
Please contact us at customers@charleskeith.co.id for further assistance
How do I make an online return?
Our return policy is within 30 days of receiving your order.
You have three return options:
1. Using an Online Return Form (for members only)
2. Returning it in-store.
3. Whatsapp to customer service team
For further details, please refer to our Return & Exchange Policy.
The item I want is out of stock, what can I do?
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.co.id for further assistance
How do I make an exchange?
Exchange items can be made to a different sizes, styles and colors depending on the stock availability. Alternatively, customer can check the stock availability via email customers@charleskeith.co.id or WhatsApp +62 21 72780180. With subject title: Exchange Request - Your Order Number, to proceed your return or exchange.
Exchanged item must be informed first to CHARLES & KEITH Indonesia through email or WhatsApp, within 30 (thirty) days when the item are received by consumers.
Item that will be exchanged or delivered must be in new condition with the original packaging / box and payment receipt from CHARLES & KEITH Indonesia, as well as a non-discounted item.
Customer Care CHARLES & KEITH Indonesia will inform the consumers through WhatsApp or email if the returned item has been received. Exchanged item will be processed after the returned item is received.
Exchanged item can also be done at the nearest CHARLES & KEITH Indonesia store by submitting the receipt for the purchased item.
The returned cost for the exchanged item is borne by the consumer, while the delivery cost for the returned item is borne by CHARLES & KEITH Indonesia.